Refund policy

Returns & Exchanges (ECTA Cooling-Off Period): In accordance with the Electronic Communications and Transactions Act (ECTA), you have the right to cancel your purchase within 7 (seven) days of receiving your goods, without reason or penalty. The goods must be returned in their original, unopened packaging, and in a resalable condition. The customer is responsible for the direct cost of returning the goods. Once received and inspected, a full refund for the product will be issued to your original payment method.

Defective Goods & Warranties (CPA Compliance): In line with the Consumer Protection Act (CPA), all dry goods (hardware, tanks, lighting, filters) carry a 6-month implied warranty against manufacturing defects. If a product is faulty, defective, or not fit for its intended purpose, please contact us immediately. You are entitled to a repair, replacement, or refund.

Note: This warranty does not cover normal wear and tear, water damage to non-submersible electronics, or damage caused by negligence, misuse, or load-shedding/power surges without proper surge protection.

Exceptions & Non-Returnable Items: Due to the biological and specific nature of the aquarium hobby, the following items are strictly non-returnable and non-refundable:

• Frozen Fish Food: We package frozen food to the best of our ability, but we cannot guarantee it will arrive in a frozen state. We do not accept responsibility or offer refunds if frozen food thaws during transit.

• Live fish, corals, invertebrates, and live aquatic plants.

• Opened fish food, supplements, or water conditioners.

• Custom-cut glass or custom-built aquariums.

• Gift Cards.

How to Request a Return: To log a return, please contact our support team at centurion@dorrypets.co.za with your order number, a description of the issue, and clear photographs of the product.