Privacy policy

What Information We Collect & How We Use It: We collect personal information (such as your name, email address, and physical address) when you register on our site, place an order, or subscribe to our newsletter. This information is used strictly to:

• Process transactions and deliver your purchased products.

• Improve our website and personalize your customer experience.

• Send periodic emails or SMS regarding updates, specials, or order processing. (You may unsubscribe from marketing communications at any time).

Payment Security & Third Parties: We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted.

• Dorry Pets does not store or process your credit card details on our own servers.

• All transactions are processed securely through certified third-party payment gateways (including Payflex and PayFast), ensuring strict compliance with PCI-DSS standards for secure financial data handling.

• We do not sell, trade, or transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website or servicing you.

Cookies: Our website uses cookies to recognize your browser, remember the items in your shopping cart, and save your preferences for future visits. You can choose to disable cookies in your browser settings, though this may impact your ability to check out successfully.

Your Consent: By using our site, you consent to this privacy policy. We adhere to the regulations set out by the Protection of Personal Information Act (POPIA) to ensure your data is handled responsibly.

Company & Contact Information: In compliance with the Electronic Communications and Transactions Act (ECTA), our full company details are as follows:

• Company Name: Dorry Pets (Pty) Ltd 

• Company Registration Number: 

• Physical Address: Dorry Pets, Edison Center Shop 3, c/o Jacaranda Str &, Edison Cres, Hennopspark, Centurion, 0157, South Africa

• Email Address: centurion@dorrypets.co.za

• Telephone Number: 012 653 0351

• Operating Hours:

Monday to Thursday: 9:00 AM to 5:30 PM 

Friday: 9 AM to 4 PM

Saturday: 9 AM to 1:30 PM

Sunday: 10 AM to 1 PM